Privacy Policy

Information We Collect

When you book a service, we collect:

• Your name, email address, and phone number
• Service address and project details
• Payment information (processed through our payment provider)
• Scheduling preferences and availability

We only collect information necessary to provide your service and communicate with you.

How We Use Your Information

We use your information to:

• Schedule and complete your service appointment
• Communicate about your booking and service details
• Process payment for services rendered
• Send appointment reminders and confirmations
• Respond to your questions or concerns

We do not use your information for marketing unless you specifically opt in. We do not sell your information to third parties.

Sharing Your Information

We share your information only with service providers necessary to deliver our service:

• Scheduling platform: To manage appointments and send reminders
• Payment processor (Stripe): To securely process your payment
• Email service: To send appointment confirmations and communications

These providers are contractually required to protect your information and use it only for the services they provide to us.

We may also disclose information if required by law or to protect our rights and safety.

Data Retention

We retain your information for as long as necessary to provide your service and maintain business records. Typically:

• Booking and payment records: 7 years (for tax and legal requirements)
• Contact information: Until you request deletion or we no longer need it

Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes:

• Secure payment processing through industry-standard providers
• Encrypted data transmission (HTTPS)
• Limited access to personal information within our team

No system is completely secure, but we work to protect your information to the best of our ability.

Your Choices

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing emails at any time

To exercise these rights, contact us using the information below.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we'll notify you by email or through our website. The "Last Updated" date at the top of this page shows when it was most recently revised.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us through our booking system or email us at the address provided during your service booking.